It is important to us that you have sufficient information before choosing any of our services. Below we have listed the answers to some of the questions often asked. If you have other questions which haven't been answered please do not hesitate to contact us using our online contact form.

What services does Heart & Mind offer?

The Heart & Mind team is able to offer:  

  • Therapeutic Counselling - short or long-term (over 18 years only)

  • Low-cost counselling service

  • Life Coaching

  • Staff & member care services for aid & humanitarian workers

  • CPCAB accredited counselling training courses

How can your services help?  

Counselling can help with a wide range of issues including:  

  • Relationship difficulties

  • Anxiety

  • Panic attacks

  • Obsessive-Compulsive Disorder (OCD)

  • Depression

  • Grief and loss

  • Eating problems

  • Sexual addiction (e.g. pornography)

  • Other addictions (e.g. chemical, alcohol, work, gambling etc.)

  • Low self-esteem

  • Spiritual / Faith issues

Life Coaching can offer help with issues such as:  

  • Establishing a more healthy work-life balance

  • Dealing with a particular life transition

  • Changing a career

  • Making more balanced decisions

  • Clarifying own values and passions

  • Clarifying life purpose

  • Relating to people more effectively

  • Managing stress better

  • Increasing self-awareness

Where are you located?  

Heart & Mind offers their services from centrally located premises in London - Covent Garden, London Bridge, Kensington, Clapham, Streatham, Ealing as well as online consultations.

Do you have early morning, evening or weekend appointments?

Yes, we do. Heart & Mind currently offers Monday - Friday appointments from 7:00 to 21:00 and Saturdays from 8:00 to 13:00.   

Is Heart & Mind a charity or about profit? 

Neither. Heart & Mind exists to serve the community. We believe professional help and support should be accessible to all, irrespective of people's financial circumstances. That is why we joined together to form a diverse team of around 40 independently working health practitioners, each with different experiences and from different backgrounds, allowing us to tailor our help to the specific needs of our clients.
Our consultations fees are based on a sliding scale, taking into consideration people’s personal circumstances and ability to pay.

What about appointment changes or cancellations?

If you need to cancel or reschedule a session please give your counsellor or coach as much notice as possible. Any cancelled, missed or changed appointments with less than 48-hour notice are charged the usual session fee- irrespective of reason e.g. ill health, accident, travel delays, strike etc.  

What if I struggle financially?

Heart & Mind offers a low-cost counselling service that is open to anyone. Find out more here

How do I know that I will receive a professional service? 

As a team of independent health care practitioners, we subscribe to ACC's code of conduct in areas of ethics, practice and complaints procedures. Everyone associated with Heart & Mind is committed to the highest professional standards, personal integrity and operates within the agreed values and principles of Heart & Mind. Each team member is fully insured, receives regular supervision and is a member of a professional organisation (BACP, UKCP, ACC etc) complying with their ethical codes.

You are affiliated with the Association of Christians in Counselling (ACC). Do you have to be a Christian to use your services? 

Absolutely not. We welcome anyone from the community to make use of our services - those with a Christian faith, other faith or no faith.

If interested, what is the next step?  

Contact us using one of our online registration forms and let us know your availabilities and how we can help you.
We will work hard to match your preferences with the counsellor or coach best suited to your personal needs and expectations. An initial consultation will give you an opportunity to meet your personal counsellor or coach in person and if, after the first meeting, you are happy to go ahead, you meet regularly, once a week.

We usually recommend to start off with 8 weekly sessions before you and your counsellor/coach review the process. However, there is no set time limit for the work and you can book and meet for any number of consultations. 

What should I know when I come for an appointment?

Consultations will last 50 minutes each. We ask you not to come more than 2 - 3 minutes early for any of your appointments and to bear in mind that consultations cannot be extended if you arrive late for any reason.

What if the consultations don't help?

If you feel you don't benefit from your consultations we encourage you to discuss this with your counsellor or coach. You can choose to discontinue your consultations at any time. We will do our best to offer you an alternative source of help either within the Heart & Mind network or make some suggestions as to where else you could go for support

ANY FURTHER QUESTIONS?

Please do not hesitate to contact us.